Registration Terms & Payment

Registration & Payment

Full payment of trip fees for any seats with an Early Booking Discount (secured with a deposit) is due by April 30^th. Otherwise, final payment is due 60 days before trip departure. If reserving your trip within 60 days of the trip start, a deposit can temporarily hold your seat, and full payment is required to confirm your seat.

Once registered, you will receive a complete West Coast Expeditions Pre-trip Information Package well in advance of your departure date. This pre-trip package includes a more detailed trip description, equipment list, questionnaire, medical form, and our Release of Liability & Waiver of Claims form which must be reviewed, signed and returned before joining us.

Please complete and return these forms well in advance of your trip for us to plan for any medical or dietary considerations and requests.

Payment Options

We accept personal cheques, Visa, Mastercard, bank drafts and international wire transfers.

If paying by cheque, please mail to the address below.

If paying by Visa or Mastercard, please register and pay using our secure online reservation system, or provide your credit card details by phone, fax, or mail - your choice!

Once a deposit is made, the balance due will be scheduled for automatic payment, or invoiced for you to confirm.

Travel Medical & Cancellation Insurance

We require that all international guests carry medical travel insurance while on tour with West Coast Expeditions. Trip cancellation and interruption insurance is otherwise recommended, and your own decision...

Similarly, we recommend that Canadian guests also consider carrying medical travel insurance and notify their provincial health care plan provider if traveling out-of-province.

We recommend that you contact Lutz Financial Services' Travel Insurance program for a quote and coverage. This service is available for our guests through our West Coast Expeditions membership in the Wilderness Tourism Association of BC.

Cancellation Policy

We strive to be as reasonable, understanding, and flexible as possible in applying our cancellation policies as follows:

If West Coast Expeditions cancels the trip, we will do so with as much advance notice as possible and a full refund is provided.
If a guest cancels more than 60 days before the trip date, West Coast Expeditions will retain the deposit if we have turned away other customers for that trip and/or we are unable to fill that seat(s). Otherwise, the deposit is refunded less a $100 administration fee per person.
If a guest cancels 30-59 days before the trip date, they will receive a 50% refund on the base package price and a full refund of any associated upgrades as long as West Coast Expeditions will incur no penalties associated with cancelling any upgrades (e.g., float plane flights as part of the package). If we can fill the vacated seat, only the deposit will be retained and the balance will be refunded.
Guest cancellations within 29 days of a trip are not eligible for a refund unless we can fill the vacated seat (in which case the deposit is retained and the balance refunded).

Privacy Policy

We respect your privacy and protect the security of your personal information. We strive to maintain high integrity and standards during our interactions with you. West Coast Expeditions will not sell, rent, lease, trade, or disclose information about our guests to third parties unless required by law or unless you provide consent to such a disclosure.

Information Collection

When you communicate with West Coast Expeditions or our designated agents (to join our mail or email list, inquire about or register for a trip, arrange trip payment, or for guest service, comfort and safety reasons) we may ask you to provide us with information through in-person conversations, telephone communications, fax, email, or online website forms.

By choosing to answer our questions or to provide us with any such information, you are consenting to West Coast Expeditions' collection, use, and disclosure of such information for the purposes of providing you with our services as outlined below.

How We Use Your Information

Any information collected will be used only by West Coast Expeditions or our designated agents to deliver our trips, improve our trips, refine our services and website, or to communicate with you through newsletters and notices. West Coast Expeditions only uses contact information and/or e-mail addresses for internal purposes and does not sell, lease, rent, or trade information to third parties. We don’t like receiving spam and unwanted junk mail, and we don’t have the time or inclination to generate spam or unwanted junk mail.

When registering and paying for a trip, we will ask for information that is necessary for processing your purchase and maintaining communication with you for all aspects of pre-trip planning, preparation, trip follow-up, or as otherwise specified and agreed, unless you request otherwise.

To complete your trip booking, we will ask you to fill out a guest questionnaire and medical information form. We will only use this information for providing or arranging for appropriate first aid, medical, or health care in the event of an emergency, to adjust and improve our services, or for risk management purposes (for example, altering trip activities to accommodate medical or health restrictions, avoiding known allergens in food and kitchen areas, adjusting menus for dietary restrictions and requests).

With your contact information, West Coast Expeditions will periodically provide you with email newsletters and other notices to keep you current with what we offer, company information, discounts and special promotions, new trips, and other initiatives and information that we feel will likely be of interest to our guests. If you don’t want these types of communications, please tell us, and we won’t send them!

From time to time, we may conduct voluntary surveys of our guests that help us to refine our products and services. Participating is always optional, and all information gathered will be kept confidential.

West Coast Expeditions may profile website activity and compile data in aggregate form to better understand user activities and the success of our materials. This information is important for us as it enables us to continue to provide experiences specific to our customers' interests. Site visitor behavior information is compiled in aggregate form and does not represent individually identifiable information.

West Coast Expeditions may link website visitors to websites operated by third parties who are select partners of West Coast Expeditions. West Coast Expeditions attempts to select reputable partners but does not guarantee the security of any personal information disclosed on those sites.

Any personal information collected by West Coast Expeditions using online forms is stored in password-controlled servers with limited access. However, perfect security on the Internet does not yet exist and we cannot guarantee that our transfer of data over the Internet is impenetrable or invulnerable to hackers.

At any time you may update or remove any personal information from our records. We will respect and act on any requests that you make about how and when we use your personal information, for example, whether you wish to be added to or removed from our email newsletter distribution list. For changes, please contact us by email, fax, or mail.

...enough fine print?!...